Career Opportunities

• Process voice and/or graphic language materials in support of SIGINT operations
• Translate, transcribe, and gist foreign language materials into clear, idiomatic English
• Identify and extract essential elements of information (EEIs)
• Support mission reporting through accurate and timely language analysis
• Utilize standard tools and databases to support analysis and reporting

OLA Level 1

• High School Diploma or GED
• ILR Level 2 in Audio and/or Text Translation (within 2 years)
• 2 years of cryptologic language processing experience
  • At least 1 year with translation/transcription/gisting as primary duties
• 1 year typing on an English keyboard
• US citizenship and an active TS/SCI with Polygraph security clearance required

• Associate’s Degree (or +2 years experience in lieu)
• ILR Level 3 in Audio and/or Text Translation (within 2 years)

• At least 2 years with translation/transcription/gisting as primary duties
• No more than 1 year reporting as primary duty
• 2 years must be within last 4 years
• 1 year typing on an English keyboard
• US citizenship and an active TS/SCI with Polygraph security clearance required

• Bachelor’s Degree (or +4 years experience in lieu)
• ILR Level 3 in Audio and/or Text Translation (within 2 years)

• At least 6 years in cryptologic language processing
• At least 6 years in the required language
• At least 1 year performing quality control (QC) at ILR 3
• Recency requirements apply (within 6 years)
• 1 year typing on an English keyboard
• US citizenship and an active TS/SCI with Polygraph security clearance required

• Bachelor’s Degree (or +4 years experience in lieu)
• ILR Level 3 in BOTH Audio and Text Translation (within 2 years)

• At least 8 years in cryptologic language processing
• At least 8 years in required language
• At least 3 years performing QC at ILR 3
• Recency requirements apply
• 1 year typing on an English keyboard
• US citizenship and an active TS/SCI with Polygraph security clearance required

• Perform vulnerability assessments of operational and developmental systems to identify security weaknesses and recommend mitigation strategies.
• Analyze system configurations, security controls, and network architectures to assess risk and identify potential exploit paths.
• Conduct security analysis of hardware, software, operating systems, and network environments.
• Evaluate vulnerabilities using automated and manual analysis techniques and support remediation efforts.
• Collaborate with mission teams to assess system security and improve overall cybersecurity posture.
• Document technical findings and communicate risk assessments and mitigation recommendations.
• Support cybersecurity engineering activities through vulnerability analysis, risk assessment, and security best practices.

• Experience performing system vulnerability assessments, security analysis, or cybersecurity engineering.
• Experience identifying, analyzing, and assessing system vulnerabilities and recommending mitigation strategies.
• Understanding of operating systems, network protocols, system architectures, and security controls.
• Experience with vulnerability assessment methodologies, security testing, and risk analysis.
• Familiarity with cybersecurity principles, network security, and system hardening.
• Strong analytical and problem-solving skills with the ability to evaluate complex technical environments.

Level 1

• Bachelor's degree plus 2 years of relevant experience; OR
• Associate's degree plus 4 years of relevant experience.
• Degree must be in Computer Science, Computer Engineering, Information Systems, or a related technical discipline.
• Relevant experience must include vulnerability assessment, system security analysis, penetration testing, network analysis, and/or cybersecurity engineering.

Level 2

• Bachelor's degree plus 5 years of relevant experience; OR
• Master's degree plus 3 years of relevant experience; OR
• Doctoral degree plus 2 years of relevant experience; OR
• Associate's degree plus 7 years of relevant experience.
• Degree requirements as outlined above.

Level 3

• Bachelor's degree plus 8 years of relevant experience; OR
• Master's degree plus 6 years of relevant experience; OR
• Doctoral degree plus 4 years of relevant experience; OR
• Associate's degree plus 10 years of relevant experience.
• Degree requirements as outlined above.

Level 4

• Bachelor's degree plus 11 years of relevant experience; OR
• Master's degree plus 9 years of relevant experience; OR
• Doctoral degree plus 7 years of relevant experience; OR
• Associate's degree plus 13 years of relevant experience.
• Degree requirements as outlined above.

• Provide day-to-day support for the implementation, maintenance, and troubleshooting of enterprise IT systems.
• Manage and support IT infrastructure, including client/server environments, storage, networking devices, and mobile systems.
• Monitor system performance and availability; identify, diagnose, and resolve issues to maintain operational continuity.
• Perform Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, troubleshooting, and resolution.
• Support incident escalation and clearly communicate system status and resolution progress to agency management and internal stakeholders.
• Assist with hardware troubleshooting and dispatch coordination, remaining engaged through issue resolution.
• Configure, administer, and maintain UNIX and Windows operating systems, including OS installation and patching.
• Install, configure, and maintain network components; troubleshoot connectivity and performance issues.
• Implement system and operating system enhancements to improve reliability, performance, and security.

• Level 0:
  • 3+ years of SA experience.
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university.
  • 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years.
• Level 1:
  • 7+ years of SA experience.
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university.
  • 4 years of additional experience may be substituted for a bachelor's degree, for a total of 11 years.
  • DoD 8570 compliance with IAT Level I or higher.
• Level 2:
  • 10+ years of SA experience.
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university.
  • 4 years of additional experience may be substituted for a bachelor's degree, for a total of 14 years.
  • DoD 8570 compliance with IAT Level I or higher.
• Level 3:
  • 15+ years of SA experience.
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university.
  • 5 years of additional experience may be substituted for a bachelor's degree, for a total of 20 years.
  • DoD 8570 compliance with IAT Level I or higher.
• US citizenship and an active TS/SCI with polygraph security clearance required

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage enterprise-grade operating systems, including Red Hat Enterprise Linux (RHEL), Rocky Linux, and Windows. Perform OS installation, patching, and tuning; troubleshoot system and network components; and implement enhancements to improve reliability, performance, and scalability across diverse environments.
• Support the description of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration
• Support and maintain HPC tools such as Slurm, PBS, or Grid Engine
• Manage distributed file systems like Lustre or GPFS, and troubleshoot I/O performance issues
• Monitor and maintain high-speed interconnects such as InfiniBand, Slingshot, or Omni-Path

• Experience supporting and maintain HPC architectures including Massively Parallel Processing (MPP) and Symmetric Multiprocessing (SMP) systems to enable scalable, high-throughput computing.
• Experience integrating and managing Special Purpose Devices (SPD) such as FPGAs, ASICs, and GPUs, ensuring seamless hardware/software interaction and optimal performance.
• Experience collaborating with software integration engineers and technical experts to enhance system-level performance, scalability, and reliability through co-design and cross-functional optimization

• A current government clearance, background investigation, and polygraph are required.

• Provide Domain / Systems Administration engineering of the Mission LAN, and oversee the maintenance, optimal function, and patching of the LAN’s operating system, and the GOTS, COTS, and custom software products running on it
• Perform system startup, shutdown, backups, and restores; maintain records of the Cartoon operating system upgrades/changes for reporting purposes
• Conduct virus scanning and firewall protection of the Mission LAN in compliance with the Customer’s ISSM
• Provide Data Transfer Officer (DTO) services between networks as needed by the Customer
• Coordinate assistance from the Customer’s corporate resources when required, if encountering a problem that the Contractor team cannot solve
• Ensure security compliance with the Customer’s ISSM for all components of the network
• Perform other system administration duties as requested by the Customer

• BS degree or higher in Computer Science, Systems Engineering, IT, GIS, or related field where computer programming and application is required
• 2+ years’ experience as a Systems Administrator 
• 1 year of experience administering a system with the Customer’s system security control
• US citizenship with an active TS/SCI with Polygraph clearance

• Experience with Customer program performing software development, coordinating IT services, or administering systems
• Experience with the Customer’s Authority to Operate (ATO) process for mission systems, and coordinating ATO packages for a Customer enclave and completing all of the tasks required from the Customer’s ISSM that are necessary to obtain ATO status for that enclave

• Support the implementation, maintenance, and troubleshooting of IT systems and infrastructure.
• Manage daily operations, configuration, and performance of IT systems across enterprise environments.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution.
• Monitor system performance and ensure availability of client/server, storage, network, and mobile devices.
• Assist users with system access, functionality, and issue resolution.
• Communicate status updates and escalation details to agency management and internal stakeholders.
• Support dispatch systems and hardware-related issues through resolution.
• Configure, manage, and maintain UNIX and Windows operating systems, including installation, upgrades, and performance tuning.
• Maintain system integrity and configure network components to support reliable operations.
• Optimize system performance and resource utilization, including capacity planning and analysis.
• Troubleshoot complex system, hardware, and software integration issues.
• Provide detailed analysis and feedback for escalated tickets and system issues.
• Support system design, mission architecture, and associated hardware solutions.
• Apply knowledge of system administration interdependencies within Service-Oriented Architecture (SOA) environments.
• Analyze and resolve complex issues related to server hardware, applications, and system integrations.

• Minimum of 15 years of experience as a System Administrator supporting programs of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university.
  • An additional 5 years of relevant experience may be substituted in lieu of a degree.
• Strong experience with UNIX and Windows systems administration.
• Demonstrated ability to troubleshoot complex IT systems and support enterprise environments.
• Experience with system performance tuning, capacity planning, and infrastructure optimization.
• Familiarity with Service-Oriented Architecture (SOA) concepts and system dependencies.
• US citizenship and an active TS/SCI with Polygraph security clearance required

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process.
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations.
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration. 

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Two (2) years of experience with Service Management (ITSM) is required.
• US citizenship and an active TS/SCI with FSP security clearance required.

• One (1) years of experience with ServiceNow platform is required. (An additional two (2) years of experience may be substituted for the ServiceNow platform experience.)

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Four (4) years of experience with Service Management (ITSM) is required.
• US citizenship and an active TS/SCI with FSP security clearance required.

• Two (2) years of experience with ServiceNow platform is required.
• One (1) year experience integrating ServiceNow with other applications is required.
• ServiceNow System Administrator certification is required.

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Six (6) years of experience with Service Management (ITSM) is required.
• ITIL 4 platform certification is required.
• US citizenship and an active TS/SCI with FSP security clearance required.

• Four (4) years of experience with ServiceNow platform is required.
• Two (2) years’ experience integrating ServiceNow with other applications is required.
• ServiceNow System Administrator certification is required.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage enterprise-grade operating systems, including Red Hat Enterprise Linux (RHEL), Rocky Linux, and Windows. Perform OS installation, patching, and tuning; troubleshoot system and network components; and implement enhancements to improve reliability, performance, and scalability across diverse environments.
• Support the description of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration
• Support and maintain HPC tools such as Slurm, PBS, or Grid Engine
• Manage distributed file systems like Lustre or GPFS, and troubleshoot I/O performance issues
• Monitor and maintain high-speed interconnects such as InfiniBand, Slingshot, or Omni-Path

• Experience supporting and maintain HPC architectures including Massively Parallel Processing (MPP) and Symmetric Multiprocessing (SMP) systems to enable scalable, high-throughput computing.
• Experience integrating and managing Special Purpose Devices (SPD) such as FPGAs, ASICs, and GPUs, ensuring seamless hardware/software interaction and optimal performance.
• Experience collaborating with software integration engineers and technical experts to enhance system-level performance, scalability, and reliability through co-design and cross-functional optimization

• A current government clearance, background investigation, and polygraph are required.

• Experience with RedHat Linux and Linux Volume Manager
• Experience provisioning, configuring, patching, securing, hardening, and managing systems
• Experience working with VMWare
• Experience with Ansible
• Knowledge of IPv4 Networking
• Experience with containerization
• Experience with Kickstart or PXE
• Experience developing and implementing system configuration scripts

• Bachelor's degree in Technology and 10+ years of experience with systems administration
• 15+ years of experience with systems administration in lieu of a degree
• US citizenship and an active security clearance requiredConsulting

• Provide systems administration and Tier 2 help desk support in a 24/7/365 operational environment for a comprehensive suite of communication and messaging applications used between Customer headquarters, field offices, and industry partners
• Administer message storage and retrieval systems, including search functionality, search term storage, and associated administrative tools
• Implement and maintain role-based access control (RBAC) and advanced security controls to protect sensitive information
• Provision, manage, and dispose of sensitive account bins used to control access to families of protected documents and systems
• Participate in a merged support team structure that provides Tier 1-3 support across multiple mission applications
• Support an agreed-upon shift schedule, including a designated team lead responsible for managing staffing assignments and ensuring appropriate coverage per shift
• Communicate any proposed schedule changes to the Customer in advance for approval
• Deliver Tier 2 support for the Customer's proprietary communication system, resolving escalated issues that Tier 1 could not address, including break-fixes, configuration issues, and hardware repairs
• Oversee daily performance and operations of IT messaging systems
• Maintain accurate records of daily data communication transactions, problems encountered, remedial actions taken, and installation activities
• Log incidents and provide direct support to end users
• Serve as a tiered point of contact for all issues related to Customer-supported applications
• Provide technical assistance to messaging system users, with a focus on messaging-specific support
• Maintain a service-oriented perspective, understanding the relationships, dependencies, and requirements among hardware, software components, and supporting organizations
• Respond to user questions and resolve issues submitted via telephone, email, or the Customer's ticketing system
• Assist users with the operation and use of specific application messaging systems
• Respond to incidents or findings from system monitoring tools, taking proactive, remedial, or preventative action to ensure service continuity and system availability in line with service-level objectives
• Monitor daily operational tasks, including environment health, spills, message rejections, message flow, and abnormalities across current and legacy messaging systems
• Develop, follow, and maintain Standard Operating Procedures (SOPs) for all relevant processes
• Review SOPs at least every six months and provide recommendations to the Customer for needed updates
• Operate within a shared help desk environment and become familiar with triage processes for help desk calls related to mission applications outside one's primary focus area
• Provide basic Tier 1 or Tier 2 support for mission applications beyond the primary messaging system, as needed

• Experience answering questions via emails, hotline, and tickets
• Experience answering users' inquiries regarding computer software and hardware operation to resolve problems
• Experience entering commands and observing system function to verify correct operations and detect errors
• Experience installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Experience overseeing the daily performance of computer systems
• Experience setting up equipment for employee use, performing or ensuring proper installation of communication, operating systems, and appropriate software
• Experience maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities
• Experience reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Experience monitoring events and performing corrective actions according to documentation
• Experience escalating incident reports to required groups and monitoring incidents
• US citizenship and an active TS/SCI with Polygraph security clearance required 

• Experience of making changes to databases by reviewing procedures found within Database Management System Manuals, or similar SOP documents
• Experience updating and communicating with users about the progress of problem remediation
• Experience participating in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location
• Experience of answering users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location